Privacy Policy

This Privacy Policy describes how dax99 ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you use our website, platform, and services. We are committed to protecting your privacy and handling your data in an open and transparent manner. By using dax99, you consent to the data practices described in this Privacy Policy.

1. Introduction and Scope

dax99 respects your right to privacy and is committed to protecting your personal data. This Privacy Policy applies to all information collected through our website (dax99.cam), mobile interface, and any related services, sales, marketing, or events (collectively referred to as "Services"). This policy explains what information we collect, why we collect it, how we use it, and what choices you have regarding your personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions. By accessing or using dax99 Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with any part of this Privacy Policy, you must not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services. The information we collect falls into three main categories:

2.1 Information You Provide Directly

When you register for an Account, make deposits, place bets, or contact customer support, you voluntarily provide us with personal information, including:

• Account Registration Information: Full legal name, date of birth, gender, email address, phone number, residential address, username, and password.
• Identity Verification Information: Government-issued ID (KTP, passport, driver's license), photographs of yourself for identity verification, proof of address documents (utility bills, bank statements), and any other documents required for Know Your Customer (KYC) compliance.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), cryptocurrency wallet addresses, payment card information (processed through secure third-party payment processors—we do not store complete card details), transaction history, deposit and withdrawal records.
• Communication Data: Content of messages you send to our customer support team via email, live chat, or other communication channels, including attachments and metadata.
• Marketing Preferences: Your communication preferences, including whether you wish to receive promotional emails, SMS messages, or push notifications.

2.2 Information Collected Automatically

When you access and use our Services, certain information is collected automatically through cookies and similar tracking technologies:

• Device and Browser Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA).
• Usage Data: Pages visited, time and date of visits, time spent on pages, referring and exit pages, clickstream data, search queries, game interactions, bet placements, game sessions, win/loss records.
• Location Data: Approximate geographic location based on IP address, precise location if you grant location permissions on mobile devices (used to verify you are located in permitted jurisdictions).
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and local storage objects to remember your preferences, authenticate your session, and analyze platform usage. See Section 8 for detailed cookie information.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources to supplement the data we collect directly:

• Payment Processors: Transaction confirmation, payment status, and fraud detection information from banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay), and cryptocurrency exchanges.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from specialized third-party verification providers.
• Publicly Available Information: Information from public databases, social media platforms (if you connect your social media account), and other publicly accessible sources to verify your identity and prevent fraud.
• Affiliate Partners: If you accessed dax99 through an affiliate link, we may receive limited information about your referral source for commission purposes.

3. How We Use Your Information

dax99 uses the collected information for the following purposes:

3.1 Provision of Services

• Create, manage, and maintain your Account
• Process deposits, withdrawals, and financial transactions
• Enable you to place bets, play casino games, and participate in togel lotteries
• Calculate and credit winnings, bonuses, and promotional offers
• Provide customer support and respond to your inquiries
• Authenticate your identity and verify Account ownership

3.2 Legal and Regulatory Compliance

• Verify you meet age requirements (21+ years old)
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Prevent fraud, money laundering, and other illegal activities
• Enforce our Terms & Conditions and other policies
• Respond to legal requests, court orders, and regulatory inquiries
• Maintain records required by applicable gaming licenses and regulations

3.3 Platform Improvement and Analytics

• Analyze platform usage patterns to improve user experience
• Conduct research and development for new features and services
• Monitor platform performance, uptime, and technical issues
• Test new features, games, and promotional campaigns
• Generate aggregated, anonymized statistics for business intelligence

3.4 Marketing and Communications

• Send you promotional offers, bonuses, and special deals (with your consent)
• Notify you about platform updates, new games, and service announcements
• Conduct surveys and request feedback about your experience
• Personalize content and recommendations based on your gaming preferences
• Display targeted advertisements on dax99 and third-party platforms

3.5 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent, unauthorized, or illegal activity
• Identify suspicious betting patterns and bonus abuse
• Monitor for multiple accounts, collusion, and other Terms violations
• Protect against cyber attacks, data breaches, and security threats
• Maintain secure authentication and access control systems

4. How We Share Your Information

dax99 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and cryptocurrency exchanges to process deposits and withdrawals
• Identity Verification Services: Third-party KYC and age verification providers
• Cloud Hosting Providers: Infrastructure and data storage services
• Customer Support Tools: Live chat, email, and ticketing system providers
• Marketing Platforms: Email service providers, SMS gateways, and advertising networks
• Analytics Services: Website analytics, user behavior tracking, and business intelligence tools
• Game Providers: Third-party software studios that provide casino games and slots

These service providers are contractually obligated to protect your information, use it only for the specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, and safety of dax99, our users, and the public
• Prevent fraud, illegal activity, and security threats
• Comply with gaming license requirements and reporting obligations

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the successor organization. We will notify you of any such change and provide you with choices regarding your information.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

5. Data Security Measures

dax99 implements robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS encryption (256-bit). Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Secure Authentication: Strong password requirements, optional two-factor authentication (2FA), and session timeout mechanisms to prevent unauthorized Account access.
• Access Controls: Strict internal access controls ensure that only authorized personnel can access your personal information on a need-to-know basis. All access is logged and monitored.
• Firewall and Intrusion Detection: Network firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) protect against external attacks and unauthorized access attempts.
• Regular Security Audits: Third-party security audits, penetration testing, and vulnerability assessments conducted regularly to identify and address potential security weaknesses.
• Employee Training: All dax99 employees receive regular data protection and security training. Access to sensitive systems requires background checks and confidentiality agreements.
• Incident Response Plan: Comprehensive data breach response procedures to quickly detect, contain, and remediate any security incidents.

While we implement industry-leading security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your Account credentials and for any activity that occurs under your Account. If you suspect unauthorized access, contact us immediately at [email protected].

6. Data Retention

dax99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:

• Active Accounts: While your Account is active, we retain all information necessary to provide Services to you.
• Closed Accounts: After you close your Account, we retain certain information for legal and regulatory compliance purposes, typically for 5-7 years as required by gaming regulations and financial record-keeping laws.
• Transaction Records: Financial transaction history, deposits, withdrawals, and bet records are retained for at least 5 years to comply with anti-money laundering regulations and tax reporting requirements.
• Communications: Customer support communications are retained for up to 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you unsubscribe from marketing communications, your contact information is retained on a suppression list to ensure we honor your opt-out request.

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data disposal procedures.

7. Your Privacy Rights

As a dax99 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your Account dashboard. For a complete data export, contact [email protected].

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information through your Account settings or by contacting customer support.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information under certain circumstances. However, we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

7.4 Right to Object

You have the right to object to certain processing activities, including direct marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your communication preferences in Account settings.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

dax99 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you when you return.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including authentication, session management, and security features. These cookies cannot be disabled without affecting core Services.
• Performance Cookies: Collect information about how you use our platform, including pages visited, error messages, and loading times. These help us improve platform performance and user experience.
• Functionality Cookies: Remember your preferences, language settings, and other customization choices to provide a personalized experience.
• Advertising Cookies: Track your browsing behavior to deliver targeted advertisements and measure advertising campaign effectiveness. These cookies may be set by third-party advertising partners.

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are set. However, disabling essential cookies may impair your ability to use certain features of our platform.

To opt out of targeted advertising cookies, visit industry opt-out pages such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).

9. International Data Transfers

dax99 may transfer, store, and process your personal information in countries outside of Indonesia, including countries that may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by data protection authorities
• Ensuring recipients are certified under recognized data protection frameworks
• Implementing technical and organizational measures to secure data during transfer

Our primary data storage infrastructure is located in secure data centers with 24/7 physical and digital security. Cryptocurrency cold wallet storage is distributed across multiple secure locations to prevent single points of failure.

10. Children's Privacy

dax99 Services are strictly for individuals aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and terminate the associated Account.

Parents and guardians who believe their child has provided personal information to dax99 should contact us immediately at [email protected] so we can delete the information and take appropriate action.

11. Changes to This Privacy Policy

dax99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform homepage

We encourage you to review this Privacy Policy periodically. Your continued use of dax99 after we publish changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (Response within 24 hours)
• Live Chat: Available 24/7 through the dax99 platform
• Data Protection Officer: For privacy-specific inquiries, email with "Data Protection" in the subject line

For formal complaints or concerns that are not resolved through our support channels, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.